Seamless integration with your stack, clear SLAs, runbooks, and proactive reliability improvements. EU & US coverage with PagerDuty & Opsgenie.
≤ 15 min
P1 response time
24/7/365
Coverage with primary & secondary rotation
99.9%
Uptime SLA target
Works with your stack
24/7/365 primary & secondary engineer rotation, incident triage, comms & post‑mortems, runbooks, SLOs & escalation policy, onboarding of alerts & dashboards, and monthly reliability reviews.
We onboard alerts & dashboards using Prometheus, Grafana, CloudWatch, or Datadog and add SLO‑based alerts to catch issues before users do.
P1 ack ≤ 15 minutes, P2 ack ≤ 30 minutes. Clear comms channel and war‑room leadership with hourly updates until resolved.
We audit alert definitions, tune thresholds, add SLO‑based alerts, and remove flapping alerts as part of the reliability backlog.
Post‑mortem for all P1s within 3 business days. Customer‑approved incident comms template & status page updates included.
We don't just react. We fix root causes, improve runbooks, tune alerts, and raise SLO attainment every month.
We join your PagerDuty/Opsgenie schedules, use your Slack and ticketing, and align with your change policy. No provider switch required.
Tooling we support
1–2 weeks. We baseline your services, SLOs, dependencies and existing alerts. We propose a runbook & escalation plan.
1 week. We integrate with PagerDuty/Opsgenie, Slack, ticketing, CI/CD, and monitoring (Prometheus, Grafana, CloudWatch, Datadog).
Rotations start (primary/secondary). We host an incident drill and verify comms and decision‑making.
Monthly reliability review and backlog for toil reduction, alert hygiene, and resilience work.
All plans include a 2‑week onboarding project (fixed scope) billed separately.
€2,900/mo
€6,900/mo
Custom
| Severity | Acknowledgement | Engagement | Status Updates | Post‑mortem |
|---|---|---|---|---|
| P1 – Critical | ≤ 15 minutes | Within 30 minutes | Hourly until resolved | Within 3 business days |
| P2 – High | ≤ 30 minutes | Within 60 minutes | Every 2 hours | On request |
| P3 – Medium | ≤ 4 hours | Next business day | Daily summary | — |
Customer‑approved incident comms template & status page updates are included in all severity levels.
Can't find what you're looking for? Book a 30‑minute call with an engineer to review your current on‑call setup and incident history.
Book nowWe join your existing schedules in PagerDuty/Opsgenie, use Slack for comms, and create runbooks in your knowledge base. We don't require you to change provider.
English across EU and US time zones. Other languages available on Enterprise plans.
We are hands‑on engineers. We triage, mitigate, deploy hotfixes when safe, and coordinate product/infra owners as needed.
Yes. We audit alert definitions, tune thresholds, add SLO‑based alerts, and remove flapping alerts as part of the reliability backlog.
Get a tailored plan for coverage, SLAs, and integration with your stack.
Talk to an engineer